• Customer and Relationship Management with Microsoft
    Dynamics 365

Easy and Efficient Customer Relationship Management

Whatever your activities may be, your organization needs a strong system for efficient customer relationship management so that you can take the right steps at the right time and score in terms of turnover and customer satisfaction. That system is Microsoft Dynamics 365™.
Dynamics 365 offers of a full service customer relationship management program, including the real-time visualization tool of your performances with Power BI and this combined with Office 365 gives you and your team the chance to productively work together on every device in the interface everybody is used to work with. Microsoft Dynamics 365 business serves over 3.5 million users and 7 of the top 10 Fortune 500 companies uses the Dynamics platform.

One fully integrated solution for your entire business administration: Assistance PSA Suite with Dynamics 365!

Power BI

With Power BI you’ll get a great and clear overview of your performances data and can you transfer your spreadsheets into clear graphs. With Power BI will you have all your data in one place which lets you react directly on new trends and results from your business.

Office 365

With Office 365 you will always have the updated version of your trusted productivity programs. Office 365 is multi device and multi-platform so you can access this from all your iOs™, Android™ and Windows™ devices.

Mobile

Microsoft offers mobile Apps which lets you manage your Dynamics 365 where and whenever you want on your mobile devices. You will have your Dynamics 365 on your mobile device, immediate access to your actuals within the Power BI App and report directly from Social Media in your applications.

Customer Service

Microsoft Dynamics 365™ meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

Sales Force Automation

Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics 365™ software. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

Marketing

Get a Dynamics 365 marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in the Microsoft Dynamics 365™ software, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.

Extended Microsoft Dynamics 365™

Organizations also need to manage other relationships that are integral to success—employees, partners, suppliers, distributors, vendors, and many other critical stakeholders. Microsoft Dynamics 365™ can easily be customized for these “Extended CRM” scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.

Project Management and Gantt Chart Planning

Assistance PSA offers a full integration with your any financial platform and with the Microsoft Dynamics ERP platform (NAV/GP/AX). This standard integration is delivered out of the box by Microsoft. In the front end section, you manage your customers & contacts with full CRM functionality. Assistance PSA adds the following functionalities to CRM:

  • Project Management
  • Sales Forecasting
  • Contract Management
  • Resource Management
  • HR/HCM
  • Time and Expenses
  • Invoicing

All information you need in a single platform, online and offline. Assistance PSA Suite for Microsoft Dynamics 365™ is available On Premise & Saas the choice is yours! Assistance PSA Suite is the xRM solution for professional service organizations. By making use of the powerful Microsoft Dynamics 365™ platform in combination with PSA Suite | Power BI and Office 365, you will run your business as efficient and successfully as possible!

Licenses & Pricing

The Assistance PSA Suite is designed for all sizes of businesses; Small, Medium and Enterprise. A License starts at 15 euro/dollar per user per month. Find the optimal mix of Licenses that best suits your business needs.

Click here to view our License Matrix

Watch the Videos

Assistance Software has created a series of videos to help you discover and understand what our software solutions can do for you and your company They give a clear picture of the capabilities and user-friendliness of our solutions.

Click here to watch the videos

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