Assistance PSA for IT: the total solution!

Assistance PSA for IT™ lets you link time registrations to cases, projects and maintenance contracts (SLA). You can link your projects and contracts both to time and products, and immediately view your contract portfolio, as well as the resource planning and the lead time of your project. Naturally, you can also invoice these elements. Assistance PSA for IT™ is integrated with Outlook and works on the basis of the Microsoft CRM Dynamics 2011™ platform.

Assistance PSA for IT™ is the industry-specific phase distribution that follows the Sure Step methodology. As an IT service provider, you are used to applying this standard phase distribution to your projects. You will immediately increase your efficiency by having easy and convenient access to your project management – anywhere, any time. And, remember, the costs are low as a result of minimum implementation time.

Additional functionalities of PSA for IT™:

- Complete phase distribution in accordance with Sure Step methodology.
- Pre-defined time types.
- Gantt Chart of time line and activities/milestone planning.
- Seven types of fee agreements as a standard feature, including recurrent fee for maintenance contracts.
- Forecasting: immediate insight into your contract portfolio and employee utilization in hours and turnover.
- Resource planning: plan your appointments related to your project directly in the Outlook calendar!
- Outlook Timesheet, including case management.
- Timer Timesheet, for support desks.
- Invoicing: single and batch invoicing for easy contract invoicing!  The Flavor includes three invoice lay-outs.

Assistance PSA for IT™ is fully integrated with the Microsoft Dynamics CRM 2011 platform. You can use the standard configuration as prescribed by the PSA for IT™ Flavor or can change this Flavor to suit your own specific needs.

Summary

Additional features of Assistance PSA for IT™ for managing your IT projects:

• Standard phase distribution in accordance with Sure Step methodology.
• Pre-defined time types: planning and results of roles within your projects.
• Timesheets with case management: your time registration is linked to your case.
• Milestone & task planning: graphic representation of time line and activities/milestone planning.
• Forecasting: insight into sales on contract level.
• Resource planning: book appointments directly in Outlook linked to the project, phase and time type.
• Timer timesheet registration for support desks: smart and fast time allocation to cases.
• Three invoice layouts with your company logo: for fixed fee, time and material, as well as maintenance contracts.

Last but not least:

• Money-saving
• Cost saving