Assistance Software
Service provider to the Service Provider market
Assistance PSO for Architects & Engineers Assistance Software has for many years been a market leader in the architectural industry. Now, with our standard application: Assistance PSO for Microsoft Dynamics™ we’re targeting all Professional Services Organizations.
Assistance Software is a Full Service IT Organization
We advise you and help you to automate your company processes as effectively as possible.
We train and motivate your employees. We’re there when you have questions or problems.
Our organization offers end solutions for all aspects of the IT Services spectrum: Welcome to Full Service IT!
Every relationship turns on the input and involvement of all the parties involved. Close cooperation with our clients is vitally important to us. That’s why Assistance Software works so intensively with the trade associations and is active and successful in nearly every service sectors.
The Organization
Assistance Software develops a wide range of software products. These products play a crucial role in the company processes of our customers. That’s why we think it’s of the upmost importance that we don’t limit ourselves simply to the delivery of software. As opposed to our competition, we guide our clients carefully and thoroughly throughout the entire duration of the project – from initial purchase of the software, through the implementation phase, to support and after-care.
Assistance Software is not a stern, hierarchical organization with a formal authority structure. The differing departments within Assistance Software communicate informally and directly. Decisions are taken on the basis of argument, not authority.
With our flat organizational structure and direct communication, we are able to continually improve the quality of our products and to guide our clients quickly and thoroughly through the implementation of our software.
For every component of our service, other employees are involved.
Sales:
For product and services sales you can contact our sales team and account managers for help and advice.
Consultancy:
After the purchase of our software, our consultants make contact with you to guide you through the implementation.
Research & Development:
Our software is all built and maintained by our R&D staff.
Helpdesk:
Contact our helpdesk staff with your questions, comments and suggestions.
Business Consultants:
Discuss the expansion of our standard package with our business consultants.
System Administration:
Our System Administrator installs your software and provides support for your complex network environment questions.
Training:
Keep your knowledge of our products sharp and up-to-date with training from our instructors.
Many of our customers have been working with our products for years and have, in that time, come to know our organization pretty much inside-out.
Assistance Software is a Full Service IT Organization. We keep all aspects of the development and delivery of our software in our own hands, that way we’re ready to help you and support you quickly and in a professional manner.
Communication is the key to success
We stand by the quality of our products. We put a great deal of time, effort and energy into the guidance of our customers during the introduction of our software, but the success of all our projects is dependant first of all on clear and univocal communication with our customers.
The communication begins with our sales teams who map your wishes and compiles a clear picture of our solutions. The communication becomes more intensive should you decide to purchase one of our products and our consultants guide you through the implementation of our software in your organization.
After the implementation it’s possible you’ll be in touch again with our business consultant concerning sophisticated tailor-made job reports, with our helpdesk staff with your suggestions and wishes, or with our account managers about additional products. And of course within our organization we are dependent on the communication between our account managers, sales team, software developers, helpdesk staff, consultants and administrative staff.
To summarize: we know just how important clear communications are to the success of our projects. We just wanted to communicate that.
Working together
As we’ve already said, every relationship turns on the input and involvement of all the parties involved, so close cooperation with our clients not just of vital importance to us, it also serves to inspire us. That’s why Assistance Software works so closely with a large number of renowned ventures
For the implementation of our products, we work with Cap Gemini en Berenschot.
All of our products use powerful database engines. For that reason, we work alongside a number of large database solutions delivery companies including ADS, Oracle and Microsoft.
For large protects involving the integration of primary and secondary systems, we use IBM Netherlands system integrator services.
To coordinate our products as well as possible to the needs of the market, we work in cooperation with SkillCity in
To guarantee the quality of our products and to communicate optimally with our users, we work closely and intensively with our user association - GVAS
Contact
Assistance Software
Amsterdamsestraatweg 15
1411 AW Naarden
Postbus 5089
1410 AB Naarden
Telephone: +31 (0)35 750 35 38
Fax: +31 (0)35 751 74 00
sales@asdemo.nl
www.assistancesoftware.com
Helpdesk
Telephone: +31 (0)35 750 35 42
support@assistancesoftware.com
Professional solutions for Professional Services Organizations.
