Increase your Performances with the Assistance PSA Suite
With the Assistance PSA Suite you will increase your performances and you will have insight in all the major Key Performance
Indicators of your company. The Utilization, Productivity, Efficiency and Billable Rates of your resources are real
time available in a user friendly Dashboards. The Project management module with proactive alerts will help your project
manager to be On Budget and On Time. Keeping track of your Actuals is child’s play with the user friendly Timesheet, Instant
Time entry and integration with Outlook.
Professionally manage the heart of your organization
Scheduling and planning your resources and looking ahead will help you manage your business pro-actively and act on time when necessary.
The Assistance PSA Suite provides four major modules:
- The Professional Services Automation module with Sales Forecasting, Budgeting, Project Management, Contract Management, Project Accounting, Project Planning, Resource Planning, Time and Expense entry, Invoicing and much more.
- The Financials module generates all your journal entries for Accounts Receivable, Revenue Recognition and Work in Progress. The Financials module for Microsoft Dynamics CRM is a full accounting solution with General Ledger, Accounts Payable, Accounts Receivable, Cash Management, E-banking and Reporting capabilities. For more information see: www.assistancesoftware.com/financials
- The Human Resource Management module will help you to recruit, develop and manage your resources. For more information see: www.assistancesoftware.com/hrm
- Finally the Portal module will give you and your employees access to a self-service portal that can be customized to your own business needs. For more information see: www.assistancesoftware.com/portal
The PSA Suite for CRM is the solution for the Professional Services Industry and built on the powerful Microsoft Dynamics CRM platform. The PSA Suite is a cloud based solution that will run on Microsoft Dynamics CRM Online or any Private cloud of your choice.
Advanced Opportunity Management with the Assistance PSA Suite
Microsoft Dynamics CRM provides Opportunity management. With the PSA Suite you will extend the Opportunity module with Hourly Rates, Sales Forecasting per month and Budgeting capabilities per resource and hour type with the number of hours.
Forecast your Revenue
Forecasting revenue is not simple. As a Professional Services company you have multiple potential revenue streams and expected revenue based on existing contracts. The PSA Suite combines all the different revenue streams in one simple sheet that will show you the revenue per month or even per week. You can forecast the following revenue streams:
- Opportunities with forecasted hours
- Opportunities with a fixed fee and products
- Projects with expected revenue based on forecasted hours
- Fixed fee Projects with an installment scheme
- Recurring contracts like subscription based revenue
Your forecasted hours can be automatically updated by the Project and Resource planning. They can also be entered per Project Item Activitity. With inline edit capabilities of the Forecast sheet it is very easy and fast to update your forecast. Creating multiple scenarios by applying different filter options or exporting to an Excel sheet are standard functionalities.
Managing your project deliverables on time and on budget is the key to happy clients. The PSA Suite is designed to be compliant with the BAFPA methodology, for more information visit: assistancesoftware.com/bafpa.
Creating a high-level or detailed budget is the starting point to your base-line. The next step is creating a Project Planning with the built in Gantt Chart functionality with activities and milestones. You can assign your activities to a single resource or to a group of resources or to equipment, and reassign them if needed. The drag and drop functionality will help you to manage your timelines fast and easy. On top op this, the PSA Suite also offers a Purchase Order functionality where you can register and manage your purchases.
Resource Management is the Key to be successful
As a Professional Services company your major costs are recurring employee costs. Managing your resources and their Utilization is key for your company’s Performance. The PSA Suite is designed to help you! The Utilization sheet will show you in an overview map if resources are under or over utilized. Your Utilization sheet is also available within the Gantt Chart, so the availability in the period that the employee is scheduled can be validated immediately. Besides this, the PSA Suite offers an Availability Sheet where you see the availability of your resource at a single glance.
With the integration to Bing Maps you can also schedule your resources based on location. Creating resource teams with specific skills will help you to find the best man on the job.
Instant time entry or a Timesheet with Outlook integration, the choice is yours
Getting in your actuals is important. With the advanced PSA Rate Calculation Matrix PSA will always find the accurate Rate for your Project. The Assistance PSA Suite provides four different ways of entering Time, the user interfaces are designed for different people with different needs.
You can enter your time with our Instant Time Entry App available on your mobile device or on your desktop. The stopwatch functionality will register time in Hours or in Minutes. You can convert CRM Tasks to time entry.
Managing your Expenses, Fees and Equipment is a necessity
Your actuals on a Project are more than only Hours. You need te be able to manage your Expenses, Fees and Equipment, with the PSA Suite you can. Expenses can be added to a Project with the Expense Grid with in-line edit. You can also add Product expenses to a Project, the Assistance PSA Suite leverages the standard Microsoft Dynamics CRM Product catalog.
Project Accounting is key to manage your Project from a Financial Perspective
The PSA Suite provides Project Accounting. With the use of a Project Template that will create a full Work Breakdown Structure you can manage your Budget, Forecast and Actuals per Project item. Besides those values you can setup your Contract Value per Project Item and Project.
You will have a complete financial overview of your projects with our out-of-box Reports and Dashboards.
The Revenue Recognition module will create a snapshot per month based on Actuals and Completion. After posting PSA will generate Revenue Recognition Journal entries in our Financial module.
From Funnel to Cash
The Assistance PSA Suite for Microsoft Dynamics CRM is extending the powerful CRM platform with a complete PSA solution including Invoicing and accounting. You can create an invoice per Project which will provide you with more billing control. Or you can use our Batch Invoicing functionality that create multiple invoices for multiple Projects.
The PSA Suite supports the following invoice types:
- Time and Material based on Hourly Rate
- Time and Material based on Daily Rate
- Fixed fee based on Completion and Milestone billing
- Fixed fee based on Installments
- Products, Equipment and other Expenses
- Recurring or Recurring Products for subscriptions
More information & Downloads
If you would like to view information on the Pricing and Licenses of the Assistance PSA Suite:
Whitepaper: You need Assistance
The Assistance PSA Suite is everything you need in a single software suite. Our whitepaper will tell you why and will also show you how the PSA Suite will solve the IT problems most companies experience on a daily basis. You can read the whitepaper by clicking on the image below or download it here.