• We are proud to
    announce the launch
    of the Assistance
    PSA Suite 2016!

All aboard for the launch of the Assistance PSA Suite 2016!

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To provide our users with the best experience possible, Assistance Software is always focused on developing Solutions that are innovative and built on state-of-the-art technology. In the previous version we started to phase out all the Silverlight components and replacing them with HTML 5 (Java Script) components. In the PSA Suite 2016 we are taking this process further still and the result is a fast, easy, multi platform & multi browser solution. Of course this is not the only thing that is new with the  PSA Suite 2016, there are numerous new functionalities of which the highlights are displayed on this page. To get an overview of all the updates please read the Release Notes.

Let us introduce you to the Assistance PSA Suite 2016 for Microsoft Dynamics CRM, the solution for professional service organizations that are looking ahead.

What’s new in the Assistance PSA Suite 2016?

Here are some of the highlights of the new PSA Suite release:

Filter resources based hour type, availability and/ or skills

Assistance PSA Suite 2016 will allow you to search for Resources (Employees) in the Project Item Activity, with the following filters:
– Legal Entity to which the Employee belongs
– Region to which the Employee belongs
– Associated Hour Type of the Employee
– Availability of the Employee
– The Employee Skills with their level, maintained in Assistance HRM
The result of the filter (the found Resources) is displayed in Resources. You can select the Resources of your choice here. Each time you change the hour type, availability and/ or skills for a resource the results are automatically updated.

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Create appointment from Project Item Activity

Also new is the possibility to create a CRM Appointment for the Project Item Activity in your CRM Calendar. Employees that use the Outlook Client for Microsoft Dynamics CRM can synchronize the CRM Appointments created by the Gantt Chart with their Outlook Calendar and other employee’s Calendars.

Copy Project Template

In PSA Settings, Project Templates, the option Copy Template in the ribbon allows you to create a copy of a Project Template.

Invoice ImprovementsInvoice_split

The biggest change in Invoicing is the redevelopment of all the major Silverlight components and replacing them with HTML 5 (Java Script) components. Thanks to the switch to HTML5 Invoicing is easy accessible and available in any browser.

You can now also automatically split a created Invoice (amount) in 2 or more Invoices. You can add new Invoice split percentages per account, for example 70 % is invoiced to ‘Client A’ and 30 % to ‘Adventure Works’. The Invoice is created in the normal way. Assistance PSA will create 2 Invoices, one for each account.

*For an overview of everything that is new in the Assistance PSA Suite 2016, please read the Release Notes.

The Assistance PSA Suite 2016 Launch Webinar

To give you more information on the newly launched PSA Suite 2016, our CEO Martijn van der Hoeden will personally make sure you are up to date on all the new features of the Assistance PSA Suite 2016 and he will also tell you what’s in store for the year 2016. Watch the recording of the Assistance PSA Suite 2016 Launch Webinar:

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Downloads and Documentation

PLEASE NOTE: Prior to the installation or update ALWAYS read the Release Notes and/or Manual.

Download: Assistance PSA 2016

Release Notes Assistance PSA 2016

Roadmap 2016 – 2017

Licenses & Pricing

The Assistance PSA Suite is designed for all sizes of businesses; Small, Medium and Enterprise. A License starts at 15 euro/dollar per user per month. Find the optimal mix of Licenses that best suits your business needs.

Click here to view our License Matrix

Watch the Videos

Assistance Software has created a series of videos to help you discover and understand what our software solutions can do for you and your company They give a clear picture of the capabilities and user-friendliness of our solutions.

Click here to watch the videos

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