Self Paced Training with the PSA Suite Step by Step Guide
Welcome to the PSA Suite Step by Step Guide series! The intent of these guides is to provide you with in-depth knowledge of the Assistance PSA Suite via Self Pace Training. You can use them as a complete training tool or as a reference for implementation purposes. Based on the PSA methodology it is broken down into several modules, each one designed to walk you through the implementation process up to and including best practice when working with the solution.
Starting at the beginning and working your way through all the exercises will provide you with enough proficiency to be able to work with all the common functionalities of PSA and apply this knowledge to your own business requirements.
Last but not least this series will also prepare you for the certification exam of the PSA Suite.
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