Service Performance Insight
Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
Fill in the form at the bottom of the page and receive a free copy of the SPI Researh Report
Our Assistance PSA Suite, newcomer to this SPI Research Report benchmark, came second place with 10% market share
As the second most used Professional Services Automation Solution in this year’s survey, Assistance PSA Suite is the complete solution for fully automating the processes that delivers superior Project Management, providing full support for Professional Services Automation, Human Resources Management, Sales and Opportunity Management, and Financial Management. Learn more and get a test drive of Assistance PSA at www.assistancesoftware.com/contact/
People are the key to Professional Service Success
Provide passionate people with the appropriate professional tools and let them unleash their talent and skills to create outstanding success for your clients. Ultimately, that’s the core of the success formula for any great professional services firm.
How do you tell how well you’re doing at every moment?
Professor Francis Frei, a professional services expert at Harvard Business School, identifies four elements that make a successful service organization:
- The Offering
- The Funding Mechanism
- The Employee Management System
- The Customer Management System
Evolve your Organization
There is an art to understanding a problem and crafting the most effective solution. You need to select the right tools, the right resources, and the most effective means to guide and motivate your people. Given William Hewlett’s admonition that “you cannot manage what you cannot measure,” you then need a valid metric. The 2016 Professional Services Maturity™ Benchmark from SPI Research provides that metric, a vital tool to help Professional Services Organizations understand where they are now, what transformation is possible and to create a map to help their organization evolve. PSA Suite from Assistance Software is designed to help professional services organizations streamline and improve their businesses. We are pleased to sponsor and provide this valuable benchmark to you.
Streamline and improve your business processes with the Assistance PSA Suite
PSA Suite from Assistance Software helps you answer the following critical questions corresponding to each element:
1. The Offering – How do you sell and deliver the right services to the right customers?
2. The Funding Mechanism – How services are priced and delivered profitably?
3. The Employee Management System – How do you equip and motivate employees to achieve excellence?
4. The Customer Management System – How do you ensure the customers are actively engaged and have the information and to ensure project success?
Fill in the form a receive a free copy of the SPI Researh Report