At your service
Assistance Software provides a range of support plans for our customers in the cloud. As a professional service company you try to serve your clients with the best you can do. Flexible support and services that enable users to quickly address technical issues, deepen expertise and maximize return on investment. We offer 3 different types of support to help you get the most out of our solutions: Basic, Enhanced and Premier support.
The matrix below shows you the types of support we offer:
*default benefit for trial and paying customers
** CET timeframe
Note: Support Plans have to be purchased for the total count of users listed in the license section of PSA Settings in the Production Organization. Support can only be purchased for a minimum of 10 seats.
Compare the full list of support you will receive per support type
For more details see the support plan comparison matrix to determine which plan that best meets your business needs.
• Advisory Services
• Proactive Services
• Unlimited technical support
• Email Deliverability Services
Please Note: These benefits are available to Assistance PSA customers who subscribe through the Assistance Software Online Support Services, which includes support for Assistance PSA Suite for Microsoft Dynamics 365.