• Choose the type of support that best suits your needs

Support optionsAt your service

Assistance Software provides a range of support plans for our customers in the cloud. As a professional service company you try to serve your clients with the best you can do. Flexible support and services that enable users to quickly address technical issues, deepen expertise and maximize return on investment. We offer 3 different types of support to help you get the most out of our solutions: Basic, Enhanced and Premier support.

Support Options

The matrix below shows you the types of support we offer:
Support_plans_matrix_EN

*default benefit for trial and paying customers
** CET timeframe

Note: Support Plans have to be purchased for the total count of users listed in the license section of PSA Settings in the Production Organization. Support can only be purchased for a minimum of 10 seats.

Compare the full list of support you will receive per support type

For more details see the support plan comparison matrix to determine which plan that best meets your business needs.

• PSA & Dynamics 365 support
• Advisory Services
• Proactive Services
• Unlimited technical support
• Service delivery manager
• E-learning
• Email Deliverability Services

Please Note: These benefits are available to Assistance PSA customers who subscribe through the Assistance Software Online Support Services, which includes support for Assistance PSA Suite for Microsoft Dynamics 365.

 

Support options

Licenses & Pricing

The Assistance PSA Suite is designed for all sizes of businesses; Small, Medium and Enterprise. A License starts at 15 euro/dollar per user per month. Find the optimal mix of Licenses that best suits your business needs.

Click here to view our License Matrix

Watch the Videos

Assistance Software has created a series of videos to help you discover and understand what our software solutions can do for you and your company They give a clear picture of the capabilities and user-friendliness of our solutions.

Click here to watch the videos

Certified Partners

Select your certified local partner from our worldwide partner network.

Find a Certified Partner